sA
stuart A
1 reviews | Active since Feb 2014
21 May 2015, 13:38
trying to over charge
Booked my phone in for repair, still under warranty, two weeks later they informed me that it was not a warranty repair and it would cost me over R3500. asked for my phone back, received it, took it upstairs for repair cost R550 and took two days. so much for the advance repair centre,
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Vodacom's replyOfficial
21 May 2015, 15:20Hello stuartauton,
We would like to apologise for any inconvenience caused.
The Vodacom Repair process needs to be followed whereby you will need to book the handset in at any Vodacom repair store. They also adhere to the warranty terms and conditions as set out by the manufacturer.
We are glad to hear that the matter was resolved.
Kind regards
Vodacom Consumer Website Team
We would like to apologise for any inconvenience caused.
The Vodacom Repair process needs to be followed whereby you will need to book the handset in at any Vodacom repair store. They also adhere to the warranty terms and conditions as set out by the manufacturer.
We are glad to hear that the matter was resolved.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply21 May 2015, 15:20
Official
Hello stuartauton,
We would like to apologise for any inconvenience caused.
The Vodacom Repair process needs to be followed whereby you will need to book the handset in at any Vodacom repair store. They also adhere to the warranty terms and conditions as set out by the manufacturer.
We are glad to hear that the matter was resolved.
Kind regards
Vodacom Consumer Website Team
We would like to apologise for any inconvenience caused.
The Vodacom Repair process needs to be followed whereby you will need to book the handset in at any Vodacom repair store. They also adhere to the warranty terms and conditions as set out by the manufacturer.
We are glad to hear that the matter was resolved.
Kind regards
Vodacom Consumer Website Team