1 reviews | Active since Jun 2011
Trying to move my fibre
I have been trying to move my fibre line from my current address to my new address now for the past 4 days and I am just not winning. Vodacom sent me an email on the 30th of August 2022 informing me that they will contact me with ***-272393 but I have not yet received a phone call.
I then took it upon myself to phone Vodacom on the 31st of August 2022 and I spoke to Wilmarie but she could not assist as she explained that Vodacom does not have fibre in the new Complex I am moving into (But you have Vodacom in the complex as I have spoken to the people inside already that has ftth with Vodacom) she then said she will phone me back but she can not give me a ref# at that time and will only give me one once she spoke to her manager and so she did not phone me back.
I then phoned today the 2nd of September 2022 and I could not hear the person on the other side of the call too well so I do not have a name, but I was on the call for 39 minutes only for the gentleman to tell me that he will phone me back. He has not phoned me back yet...???
Why is this???
Please can someone assist me to get my fibre moved from my address (45 Karee street, Birdwood Estate, Ifafi, Hartbee****rt to the new address 723 Bhubezi Village, Veri Street, Melodie, Hartbee****rt.
My account number I***-9
So, no consultant has made contact with me as yet?
If you are not going to assist me then you will be in breach of your own contract regarding relocation in the contract clause and you will lose a customer as I will go somewhere else.
I am waiting on the call and the time is running out after I have made contact with Vodacom 6 times to try and resolve this
So, no consultant has made contact with me as yet?
If you are not going to assist me then you will be in breach of your own contract regarding relocation in the contract clause and you will lose a customer as I will go somewhere else.
I am waiting on the call and the time is running out after I have made contact with Vodacom 6 times to try and resolve this
I have received the document but it is not for relocation???
It is Vodacom One Net Express asking for information about employee information and Hunt Groups???
Please advise
I have received the document but it is not for relocation???
It is Vodacom One Net Express asking for information about employee information and Hunt Groups???
Please advise
It has now been 2 weeks since my 1st attempt to try and sort this out...
I have still not been contacted by Vodacom to set a date - or make any arrangements regarding the move.
As I have proof that I tried to relocate as of last month and no real action from your side, please cancel my contract ending this month September 2022.
I know you have a policy saying that I need to cancel 1 month in advance but seeing that you are not fulfilling your side of our agreed and signed contract puts you in breach and therefore exempts me from this.
Please will you acknowledge in writing my cancelation.
Regards
It has now been 2 weeks since my 1st attempt to try and sort this out...
I have still not been contacted by Vodacom to set a date - or make any arrangements regarding the move.
As I have proof that I tried to relocate as of last month and no real action from your side, please cancel my contract ending this month September 2022.
I know you have a policy saying that I need to cancel 1 month in advance but seeing that you are not fulfilling your side of our agreed and signed contract puts you in breach and therefore exempts me from this.
Please will you acknowledge in writing my cancelation.
Regards
It is now 3 weeks, 4 HelloPieter complaints, 6 telephone calls and 4 emails down the line.
This is unacceptable in its entirety.
Yet, every time I aks please….
Please can someone acknowledge me and assist?
Both relocate or cancel
It is now 3 weeks, 4 HelloPieter complaints, 6 telephone calls and 4 emails down the line.
This is unacceptable in its entirety.
Yet, every time I aks please….
Please can someone acknowledge me and assist?
Both relocate or cancel