EM
ELISA M
1 reviews | Active since Jan 2013
15 Oct 2020, 13:02
Trying to keep us disadvantaged
I have been ********** by Vodacom and paid for a Contract I didn't even use. Its amazing how they make money off of people with their inefficient service and then black list you for their poor communication. Service is non existent and back handed tricks is appalling and i will never make use of them again
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Oct 2020, 13:50Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Oct 2020, 13:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Oct 2020, 15:40Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per feedback from the Legal Division, the account was closed as settled and the instruction submitted to all the relevant bureaus to update the payment profile accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply21 Oct 2020, 15:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per feedback from the Legal Division, the account was closed as settled and the instruction submitted to all the relevant bureaus to update the payment profile accordingly. Regards Consumer Website Team
Best regards,