RD
Ralph D

1 reviews | Active since Jul 2010

10 Apr 2017, 13:45

Trying to get rid of longterm customers

<p>I have a current 24 month contract from vodacom on a Uchoose Smart S. (R229 per month)</p> <p>Due to contineously having to top up I wanted to migrate to a Smart TopUp M+ (Advertised at R309 per month)</p> <p>Migration department insists that the R309 is only for NEW CUSTOMERS and if I want to migrate it is going to cost me R479 per month.</p> <p>SO!!!!!!!! Old cutomers (20+ years) have to pay an additional R170 per month FOR BEING A LOYAL CUSTOMER?????????? </p> <p>Do I need to say more for wanting to move to a new service provider, seems all the benefits are elsewhere...</p>

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Replies (1)
Vodacom
Vodacom's reply10 Apr 2017, 14:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team