1 reviews | Active since May 2011
TRYING TO GET ITEMIZED BILLING
<p>I have been hacked in my Bank account and have requested itemized billing from Vodacom as I have to prove to my bank what time I reported the *****. I requested for the 1st December and what I received was the month of Novembe. At a Vodacom store they said I would have to wait for January as this is the earliest I can get the month of December. I then phoned Vodacom and was greeted by a lady who was most helpful and who said she would send me the December to date billing which I received. BUT the incorrect and the correct billing docs bothe only carried a couple of telephone numbers and according to the itemized billing I have phoned thesenumbers repeatedly sdometimes more than once a day.</p> <p>It is in no way a correct itemized billing of my calls! Total *******.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
