AH
Alan H

1 reviews | Active since May 2011

20 Dec 2016, 16:22

TRYING TO GET ITEMIZED BILLING

<p>I have been hacked in my Bank account and have requested itemized billing from Vodacom as I have to prove to my bank what time I reported the *****. I requested for the 1st December and what I received was the month of Novembe. At a Vodacom store they said I would have to wait for January as this is the earliest I can get the month of December. I then phoned Vodacom and was greeted by a lady who was most helpful and who said she would send me the December to date billing which I received. BUT the incorrect and the correct billing docs bothe only carried a couple of telephone numbers and according to the itemized billing I have phoned thesenumbers repeatedly sdometimes more than once a day.</p> <p>It is in no way a correct itemized billing of my calls! Total *******.</p>

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Replies (1)
Vodacom
Vodacom's reply21 Dec 2016, 07:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team