Trying to get help from Vodacom is a nightmare
My company wasrecently targeted in a cyber attack via cellphones. Leaving me with massive data accounts. I am trying to reach someone at Vodacom that can tell me what needs to be done in order for us to get printouts as per the information WE KNOW will be there. We lost R800 000 Rand in 2 months (audited and quantified) as a result of the attack, we know the perpetrator and we know for a fact that the required info will be on the accounts. We need these to lay charges etc. Please can someone call me that can actually speak english for one, no lies honestly, and two.. that is senior and knowledgable on this topic. I have several contracts, as does my business... I really am not happy. I want assistance please !!
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Replies (2)
Vodacom's replyOfficial
19 Apr 2016, 14:50Hello brendanbow,
Hello LouiseEls,
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
SA,Consumer Website Team
Hello LouiseEls,
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
SA,Consumer Website Team
Vodacom's reply19 Apr 2016, 14:50
Official
Hello brendanbow,
Hello LouiseEls,
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
SA,Consumer Website Team
Hello LouiseEls,
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
SA,Consumer Website Team
's updateReviewer Update
23 Apr 2016, 07:42Dear Vodacom,
I am awaiting a call back from CIC ? Please can they do this URGENTLY !!!! We need to speak with your CIC team. I have asked a gentleman to call me... the gentleman we spoke to. But we need to URGENTLY finalize this. Please this morning if possible. Its now urgent !
's update23 Apr 2016, 07:42
Reviewer Update
Dear Vodacom,
I am awaiting a call back from CIC ? Please can they do this URGENTLY !!!! We need to speak with your CIC team. I have asked a gentleman to call me... the gentleman we spoke to. But we need to URGENTLY finalize this. Please this morning if possible. Its now urgent !