trying to get feedback on an application from Vodacom is worse that pulling teeth

i have app**** for an online contract in the 08/01/2019, i got a call back the same day and was "approved" for the contract(that was only part of this experience i was impressed with). i then received a call on the 11/01/2019 reconfirming the information from the 08/01 and was then told my application is pending a 3rd confirmation call. Today is the 16/01/2019 and i still haven't received this "confirmation call". I then called into the sales department to find out the status of my application this morning only to be told that my contract was cancelled . so it's been a week since i app**** and no one could call me to tell me that something went wrong with my application, What kind of service is this? its not the first time that i have called in and i keep getting the run around.

i'm not happy with this service, i have been a customer of Vodacom for many years and this was unacceptable.

i was told that the Agent that did my application would call me back to explain what went wrong and that my query would be escalated........i'm still waiting....................................................................................................................................................................