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xenephon P
1 reviews | Active since Aug 2015
15 Aug 2025, 14:33
Trying to get contract cancelled. Very bad customer service from manager
About two weeks ago I called in to head office to cancel contract. I was then force to take upgrade on WiFi. Few days later I called to find out why is the WiFi not working. The past Saturday I was told you the contract only start from next month. And I was not told by agent. Monday I called in again to cancel the contract. I was told it’s cancelled and I will get call to come collect the route from. Today (Friday ) I called in three times to get contract cancelled. I also ask to speak to manager. The lady told me that the manger will call me and drop the call in my ear.
This is very bad service and never again I want contract from Vodacom. I’m also getting my attorney involved.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
16 Aug 2025, 07:49Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Aug 2025, 07:49
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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xenephon P's updateReviewer Update
18 Aug 2025, 10:39For two weeks I’m calling in and kept told I get call. Today I when to the store and I was told they can’t help me. I called call centre again. I spoke to lady Denise and again I was told I will get call in 72 hours. I ask to manager again and I was today they don’t have manager available. Denise told me she will get manager to call me. I have been calling in since the 2 August 2025 and again the 15 August 2025. Till today no manager called me.
Will never again take any contract out with Vodacom. I’m holding on for more than 30minutes.
On my first complaint on hello Peter I got reply saying sumone will call me. No one called me.
I’m sitting with WiFi that don’t work.
Will never again take any contract out with Vodacom. I’m holding on for more than 30minutes.
On my first complaint on hello Peter I got reply saying sumone will call me. No one called me.
I’m sitting with WiFi that don’t work.
xP
xenephon P's update18 Aug 2025, 10:39
Reviewer Update
For two weeks I’m calling in and kept told I get call. Today I when to the store and I was told they can’t help me. I called call centre again. I spoke to lady Denise and again I was told I will get call in 72 hours. I ask to manager again and I was today they don’t have manager available. Denise told me she will get manager to call me. I have been calling in since the 2 August 2025 and again the 15 August 2025. Till today no manager called me.
Will never again take any contract out with Vodacom. I’m holding on for more than 30minutes.
On my first complaint on hello Peter I got reply saying sumone will call me. No one called me.
I’m sitting with WiFi that don’t work.
Will never again take any contract out with Vodacom. I’m holding on for more than 30minutes.
On my first complaint on hello Peter I got reply saying sumone will call me. No one called me.
I’m sitting with WiFi that don’t work.