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SD
Sonya D

1 reviews | Active since Feb 2015

08 Oct 2020, 12:13

Trying to get connect with Vodacom Fibre seems impossible - HELP

We were approved 2 weeks ago for Fibre and were told 24 - 72 hours to contact us for installation. I have called the customer care line 9 times and NO help, NO date, NO explanation. Do you want my business or not?

0
Replies (4)
Vodacom
Vodacom's reply08 Oct 2020, 14:15
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team
Vodacom
Vodacom's reply08 Oct 2020, 14:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SD
Sonya D's update08 Oct 2020, 14:57
Reviewer Update
THANK YOU - I received a call within 20 minutes of my Hello Peter review - Lets hope we get somewhere now. :)
SD
Sonya D's update12 Oct 2020, 08:10
Reviewer Update
Morning Vodacom. Your customer service is excellent, THANK YOU FOR COMING BACK TO ME AND SORTING EVERYTHING OUT.