trying to get answers for 2 months

All of a sudden I got a bill of WAY more then my R109 contract with vodacom. I Phoned immediately and was told that I subscribed to WASP services (I have NOT, EVER done this) being very aware of this, I never subscribe to these services! The following months (October) i get charge even MORE (after being promised and sweated to that this has been STOPed). I am being told that this is out of Vodacom's hands and that this is "not them" but why are they taking my money and only two months of fighting I am given a number to contact this WASP services for a refund???

I Never subscribed to any WASP services (intentionally) and not ever received a sms/notice that I did subscribed and HAVE NOT RECEIVED ANYTHING FOR THIS SERVICES.

The call centre keep telling me that my query is escalated and i will be phoned back and nothing! this is the worse company i have ever dealt with and curse the day I opened a account with them.