Trying to fix a problem on my phone

On Friday the 15th I tried to make a call from my cell and got the message that my call was redirected to a message which said that my contract was suspended. Went to tha Vodacom shop in Dihlabeng Mall Bethlehem and after a few phone calls and long explanations the Head Office said it would take 24 hours and my phone will work again. Needless to say it's way longer than 24 hours and I still can'nt make a call. Nobody can explain whats going on only that Forensics must decide if they can activate my phone. This company think they can handle their clients with sms messages and leave it at that. There's nobody that can actually help you if you got a problem. I've been years with Vodacom but they're fast becoming one of the worst service providing companies in the country.