Trying to finalize upgrade MULTIPLE times

<p>Not sure where to begin, but I have requested a upgrade on Friday 11 November, when I spoke to the upgrade consultant they said that because the upgrade is done on a Friday I would receive my phone on the Monday, I then eagerly awaited the confirmation call like they did in the past, when we came around to Tuesday I phoned the upgrade department again and I was answered with "sorry sir we do not see any upgrade on the system but a teamleader will contact you before the end of the day" the end of the day came and went, on Wednesday I phoned again by which I was informed that the order is processed and I will receive the phone next day.... I waited and once again nothing happened, so I phoned on Thursday again to which I was told that the system was offline, I phoned on Friday and they same story was rep****.</p> <p>On Saturday a consultant from the upgrade department phoned me and said that the process is finalized and that the device will be delivered on Monday which was yesterday, I have not received the device yet, I have just spoken to a upgrade agent and once again we are back to where we started, can someone please attend to this, as my calls were dropped countless times, staff doesnt understand what to do, and I feel that I should switch service providers... please advise</p>