eC
esther C
1 reviews | Active since Jul 2013
08 May 2023, 15:29
Trying to double deduct
I took a voucher advance and the repayment was deducted from my account. But my bank juust notified me Vodacom tried deducting again. Can you please get your ducks in a row
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
08 May 2023, 15:52Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 May 2023, 15:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 May 2023, 19:08Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have rep**** to you via email. Regards Consumer Website Team
Best regards,
Vodacom's reply08 May 2023, 19:08
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have rep**** to you via email. Regards Consumer Website Team
Best regards,
eC
esther C's updateReviewer Update
15 May 2023, 20:01Thank you Vodacom for the prompt response. I received a call the very same night you responded. That I was happy about, what I'm not happy about is that it's beren a week and still nothing has been done even though I sent my bank statement twice. No one responds to my emails I feel I'm back to square one
eC
esther C's update15 May 2023, 20:01
Reviewer Update
Thank you Vodacom for the prompt response. I received a call the very same night you responded. That I was happy about, what I'm not happy about is that it's beren a week and still nothing has been done even though I sent my bank statement twice. No one responds to my emails I feel I'm back to square one
eC
esther C's updateReviewer Update
19 May 2023, 21:24Why are you still trying to debit my account when I've just sent you my bank statement????
This is getting absolutely frustrating. Can you please remove your voucher advance from my profile. This is causing me unnecessary bank charges coz you guys can't get your ducks in a row even after I've been sending my bank statements for the last two weeks!!!!
This is getting absolutely frustrating. Can you please remove your voucher advance from my profile. This is causing me unnecessary bank charges coz you guys can't get your ducks in a row even after I've been sending my bank statements for the last two weeks!!!!
eC
esther C's update19 May 2023, 21:24
Reviewer Update
Why are you still trying to debit my account when I've just sent you my bank statement????
This is getting absolutely frustrating. Can you please remove your voucher advance from my profile. This is causing me unnecessary bank charges coz you guys can't get your ducks in a row even after I've been sending my bank statements for the last two weeks!!!!
This is getting absolutely frustrating. Can you please remove your voucher advance from my profile. This is causing me unnecessary bank charges coz you guys can't get your ducks in a row even after I've been sending my bank statements for the last two weeks!!!!