1 reviews | Active since Dec 2016
Trying to contack Vodacom to sort out my bill for last 6 months, now vodacom you should call me...
<p>Had a billing issue in May, tried to sort it out with customer care from my side , took me 3 months to receive itemised billing for calls i did not make. Tried to speak to someone for days and hours spent on the phone waiting and holding. I am now fed up and have given up trying to sort it out, after vodacom suspended my line, no one has called me, i have canceled my ongoing contract with vbbilling, have my proof of emails everything and still receiving bills for service i have canceled. I have now moved service providers as how does a client need to follow up on bills and issues and how long does my business need to be disconnected on my cost.. For all i care if vodacom doesnot want to sort it out... keep billing me as i am not paying for incompetance.... for everone out there, where has vodacoms service gone,. Seriously looking at moving everything to someone else because of this pathethic service.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Have still received a mothly bill after canceling my service. Service has now been reactivated after 9 months of not being able to access service. I have been credited the desputed amount but still i am receiving a bill for the services rendered from date when my service was suspended which was not our fault.
Explaining this with a customer service representative is again a nightmare, as they dont have a clue to which deparment I need to speak. Again could someone assist with this specific case who had some background. No one has contacted me to confirm I am happy and satisfied that the issue has been resolved, the current issue is not resolved and in may it will be a year this has draged on....
Have still received a mothly bill after canceling my service. Service has now been reactivated after 9 months of not being able to access service. I have been credited the desputed amount but still i am receiving a bill for the services rendered from date when my service was suspended which was not our fault.
Explaining this with a customer service representative is again a nightmare, as they dont have a clue to which deparment I need to speak. Again could someone assist with this specific case who had some background. No one has contacted me to confirm I am happy and satisfied that the issue has been resolved, the current issue is not resolved and in may it will be a year this has draged on....