BS
Bruce S

1 reviews | Active since Nov 2016

02 Nov 2016, 16:04

Trying to cancel Vodafone contact

<p> Iam trying to cancel my vodacom contract as it expires at the end of November. Every time I call in I either get transferred to the cancellation department an hold on for over 20 minutes. It's like they purposely want me not to cancel my contract. Either way it looks like I have to pay an extra month for absolutely nothing. They so quick to sign you up for a new contract but when it's time to end the contract you it issues. They even gave me 2 free minutes for the all the times I have called into the call centre the calls was dropped.</p>

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Replies (1)
Vodacom
Vodacom's reply03 Nov 2016, 06:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team