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JW
Janine W

1 reviews | Active since Mar 2019

25 Aug 2020, 06:01

Trying to cancel Vodacom Fibre!

I have been trying to cancel my Vodacom Fibre contract as I'm moving to a complex where I can't have Vodacom Fibre. 15+ calls, numerous e-mails and a Hellopeter review later and nothing has happened, even though the "technician" promised that it will be sorted out and cancelled by the end of August. This morning my debit order went off again- so you are basically *****ing from me, there is no other word for this. I have asked the "technician", Xolelani Sono, numerous times to just pick up the phone and call me so we can sort this out, but obviously responsibility is a foreign concept at your company. PLEASE SORT THIS OUT! Refund my ****** money and cancel this contract! My phone contract is next (sigh - wonder if I have energy for that). Never again will I sign a Vodacom contract. And the fact that I know this reference number by heart should be a disgrace for you!

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Replies (3)
Vodacom
Vodacom's reply25 Aug 2020, 06:57
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team
JW
Janine W's update25 Aug 2020, 10:39
Reviewer Update
He has not sent the correct quote!!!!! I have sent numerous e-mails!
JW
Janine W's update25 Aug 2020, 10:42
Reviewer Update
I have cancelled all future debit orders from Vodacom with my bank as you lot are too *********** to sort out such a basic instruction. Good luck trying to get another cent from me. Disgusting service. And stop sending private replies on Hellopeter - pick up the phone and CALL!