MD
Marilyn D

1 reviews | Active since Mar 2020

12 Mar 2020, 09:17

Trying to cancel Vodacom Contracts is a almost impossible - DO NOT TAKE A CONTRACT WITH VODACOM

I have cancelled 2 of my vodacom contracts twice now and still being billed / invoiced. The second time I called to cancel I was told that my account would not be debited in February yet is was. When I called in I was reassured that that was the last debit order only to receive invoices yesterday due for end March. When trying to cancel my contracts prior to calling in a few weeks ago I walked into a Vodacom store. What a nightmare, staff sitting on a chair eating, others chatting to each other only to be told that they can't cancel me in store, I had to call in, which I've done TWICE!! Yet to be invoiced again. I've stopped my debit order with my bank. What utterly pathetic service!

0
Replies (8)
Vodacom
Vodacom's reply12 Mar 2020, 13:52
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
MD
Marilyn D's update12 Mar 2020, 13:53
Reviewer Update
So just the standard reply! ONLY call me once you've sorted out your systems and reversed the invoices raised for March!
MD
Marilyn D's update16 Mar 2020, 13:06
Reviewer Update
I'm still waiting for someone from VODACOM to confirm that invoices have been credited!
MD
Marilyn D's update29 Mar 2020, 12:50
Reviewer Update
And guess what? I can an sms from Vodacom this morning "Your debit order payment was returned as unpaid" That's because I've instructed my bank NOT to let Vodacom debit my account as it's been cancelled, TWICE! I AM NOT WASTING MY TIME CALLING YOU VODACOM BECAUSE YOU ARE *******LY DEBITING MY ACCOUNT!!! SORT THIS OUT NOW!
MD
Marilyn D's update03 Apr 2020, 10:43
Reviewer Update
Why do you need to contact me, why should I contact you, again? Just cancel my contract as requested several times now? Here is the reference number for the 2nd cancellation call made: 1 - ***. For numbers *** & ***. Please confirm that: Contracts have been cancelled, invoice raised has been credited and no further invoices are going to be raised. Thank You!
MD
Marilyn D's update06 Apr 2020, 14:27
Reviewer Update
I now get an SMS to ask if I will be making payment in 5 days....I'm about to loose my .......!!!!! with this ridiculous pathetic "service" provider!!!!! Someone better flipping sort this out now!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
MD
Marilyn D's update06 Apr 2020, 14:27
Reviewer Update
I cannot explain how much my blood is boiling right now!!

MD
Marilyn D's update06 Apr 2020, 14:27
Reviewer Update
I WILL NEVER TAKE ANOTHER CONTRACT WITH YOU EVER AGAIN VODACOM!!!