Trying to cancel Vodacom contract prematurely since September but no feedback

Good day,

I phoned Vodacom around the 2nd of September to start my cancellation process early. I was informed I would have to wait until after the 4th of September which I did. I phoned on the 7th and an early settlement quote was generated which I paid on the same day. I followed the instructions on he quote, signed it, attached a proof of payment to the mail as well as a copy of my Id. I used my Vodacom number as the subject line as per the instructions and mailed it to the provided email address on the quote. Received no feedback. Phoned again on the 17th of September to follow up and I was informed that I should resend the documentation but this time provide my Id as the subject line. Phoned again on the 28th of September and the lady escalated the matter and said I would have feedback within 48 hours. No feedback was given. Today I phoned again and was cut off during the call (problem was on her side) but she mailed me an early settlement quote. That was not what I had requested. I was following up on my existing premature contract cancellation request from September. I phoned again and spoke to Victor who provided excellent service and logged a service request (Ref number: ***). However, this is unacceptable service from Vodacom and I should not have to pay another month's installment because I have done everything from my side to get this contract cancelled.