NM
Nontobeko M

1 reviews | Active since Jun 2020

13 Jun 2025, 14:38

Trying to cancel vodacom contract is HARD!!!

Vodacom is ****ming me. I am trying to cancel a vodacom contract which is expiring in June 15, the first consultant I spoke to said the last debit order will be on 30 June 2025, the second consultant said the last debit order will be on 30 July 2025 but I will only be paying for the airtime and not the device. The third consultant said the last debit order date will be 30 July and I will pay the whole instalment!! Clearly no one really knows why we cant cancel our contracts and when the last instalment should be. WHY AM I PAYING FOR JULY WHEN MY CONTRACTS EXPIRES ON 15 JUNE ???? What exactly am I being billed for in July??? NO ONE can provide answers to my questions.

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Replies (2)
Vodacom
Vodacom's reply14 Jun 2025, 09:51
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NM
Nontobeko M's update17 Jun 2025, 13:16
Reviewer Update
Thank you so much