1 reviews | Active since Aug 2010
Trying to cancel my contract for 2 months
After reporting Vodacom continuously for locking my phone due to errors on their side I have had enough and threw away my contract sim and now only use prepaid. Since then (2 months ago) I have been trying to come to terms with Vodacom to cancel my contract and not pay a cancellation fee since the reason I am leaving is their service.<br> <br> Since then I have been bounced around from customer service to legal to cancellations. Had my call dropped after waiting 20 minutes multiple times. Called the cancellations office to be dropped and then to be told that they can not help me because their system is down.<br> <br> I refuse to spend any more time trying to do the right thing and have given up on trying to cancel my contract. Payments to vodacom have been blocked for the last 2 months and I expect a representative to call me to resolve this as I am not going to waste anymore of my time trying to get hold of the right person.<br> <br> I no longer use my contract number but you have my email address and my new number is updated on the website profile.
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Mrs K
Consumer Website Team
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Mrs K
Consumer Website Team
