MM
Morgan M

1 reviews | Active since Dec 2016

05 Apr 2023, 15:28

Trying to cancel Home LTE capped

If I could give zero stars I would I have been trying to cancel my home LTE weeks now because I received an email stating that we can cancel free of charge until the end of April because magically the contract went from uncapped to capped I have spoken almost 7 people at the cancellations cll center who all gave me a different story about going to the store to cancel the store made me call the contact center I’m doing the up down with vodacom anymore you won’t get a cent from me because I’ve beeeeeeen trying to cancel this weeks now!!! There was an agent called Anele and Lunga all with empty promises of references and call backs to no avail CANEL THIS CONTRACT I DONT WANT IT ANYMORE!!

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Replies (1)
Vodacom
Vodacom's reply06 Apr 2023, 07:45
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team