TRYING TO CANCEL CONTRACT FOR THE PAST 6 MONTHS WITH ZERO ASSISTANCE FROM VODACOM.... POOR SERVICE

Mom is being trying to cancel home router contract that she has with u guys for the past 6 months with no success... the router doesn't have network and she is paying for something she can't use.. this is very unfair... She try calling still no assistance and went to the branch at vryburg no assistance... YOU CANT BE PAYING FOR SOMETHING THAT U ARE NOT USING...I AM NOT EVEN SURE I SHE WAS EVEN GIVEN THE CONTRACT THEY NEEDED TO CHECK COVERAGE BEFORE SELLING THAT TO MY MOM... ASSIST IS CANCELING AND STOP PLAYING WITH HER