Trying to cancel contract

Item: Vodacom
Rating: 1

My mom has Alzheimers and has been admitted to frail care. I am trying to cancel her contract which ends on 27 Nov 2023. I sent emails on 1 October 2023, 9 October and 13 October, but only received a response stating that the customer services has moved to Tobi. I tried cancelling on Tobi, but to no avail. I tried calling, but no luck. I am not happy with their "customer service"

Helpful (0)

Replies (6)

Vodacom's replyOfficial

16 Oct 2023, 12:02

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply16 Oct 2023, 12:02

Official

's updateReviewer Update

16 Oct 2023, 13:32

Thank you, I appreciate it

's update16 Oct 2023, 13:32

Reviewer Update

Thank you, I appreciate it

's updateReviewer Update

17 Oct 2023, 13:36

I noticed blocked calls which I unblocked. I will appreciate it if someone can call me again.

's update17 Oct 2023, 13:36

Reviewer Update

I noticed blocked calls which I unblocked. I will appreciate it if someone can call me again.

's updateReviewer Update

23 Oct 2023, 11:13

I am still waiting for a call

's update23 Oct 2023, 11:13

Reviewer Update

I am still waiting for a call

's updateReviewer Update

23 Oct 2023, 12:45

I contacted cancellations as indicated, but did not receive email or SMS as mentioned.

's update23 Oct 2023, 12:45

Reviewer Update

I contacted cancellations as indicated, but did not receive email or SMS as mentioned.

's updateReviewer Update

25 Oct 2023, 11:32

I am really not impressed with Vodacom Customer Service, especially compared to MTN's

's update25 Oct 2023, 11:32

Reviewer Update

I am really not impressed with Vodacom Customer Service, especially compared to MTN's