Trying to cancel an Upgrade

I've been Trying to Upgrade since the 18th June , while i waited i tried to change the deal as i was not happy with the monthly contract given to me but i was told i cant do it over the phone and i cant to it in the shop and have to wait for the phone to get delivered and then cancel the whole deal (as is is one the way) and then redo the terms that i want with the different phone that i want --- i waited 2 weeks for them to deliver the phone and now cant seem to get them to collect it or assist me. My accounts has been debited with the new deal and i cant upgrade to a phone or package that i want and NOTHING is being done and i'm told to just wait ... I have now been waiting 5 days for Vodacom to get back to me and this is what they sent me today ... Below with my comments as well to them. ***

Hi Adelaide Trusting this email finds you well.

Kindly contact RAM on *** between 8am- 4pm and follow up on your pick up and please ensure you have the parcel pick up number when contacting them.

- I have tried doing this but RAM requires a Pick up number that Vodacom is suppose to give me … wish I still have not received and they cannot track or help if I don’t have this.

We are still waiting for our Upgrades team to reply to our email.

- I don’t understand why they still have not done anything about this, Its been 4 Days excluding Sunday that I have been waiting !? you are they highest level to sort complaints out but I don’t find that this is helping either or is there someone else I need to email or phone to get the boll rolling ?

If you are not far from a Vodacom shop you can go and enquire regarding your Upgrade it's quicker doing it in store than online.

_ I’ve tried to do this as well but because the system shows that I have already done an upgrade via online they cant help me and said I should cancel via online before I can upgrade… So tell me has Vodacom cancelled my Upgrade online ? Does is show that I can go upgrade instore?

We trust the above is in order.

- No the above is not in order and NOTHING has been sorted out and your email does not help at all. I really wanted to give Vodacom to change to help and assist and RESOLVE the problem but I am now put in a spot where I need to complain via social media .. that is on hello peter .. Vodacom CEO and every other place that I can find until this has been Resolved.

Nothing works with Vodacom and I’m in a good mind to cancel altogether and go to a different cellular network - Can’t phone Vodacom as you keep dropping my calls and when I do get thought – I don’t get assisted and keeps being put thought to different departments and then the phone get put down. - When I do get through Only every other phone call that I get through gets logged into the system so when they check and I give name of the people I spoke to they cant find it ?!! - To go online and check my balances and statement to see info it keeps say ---We’re unable to load this functionality at the moment

Please urgently assist in Fixing my Profile 1. That my account get credited & returned to what is was (SMART S ) 2. That my profile is updated and shows that I’m able to go upgrade at a Vodacom Store as it currently say I can only upgrade in 2023!!!!! 3. That I receive collection Pick Up Number – Reference Number for RAM to collect the Phone