NS
Nanette S

1 reviews | Active since Jul 2021

21 Jun 2025, 16:17

Trying to cancel an expired contract

So I tried to cancel one of my contacts, which expired the 25th of May. The sales person or consultant basically forced me to move the contract to a month to month option, which according to her I can cancel anytime. She refused that I cancel the expired contract before changing it to the new option. I am not interested in any new contracts. This is basically bullying a customer into something you don't want.

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Replies (1)
Vodacom
Vodacom's reply21 Jun 2025, 16:22
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team