EL
Elmen L

1 reviews | Active since Jan 2012

14 Oct 2016, 15:44

Trying to Cancel a service - Vodacom ignores me

<p>Since my last Review regarding MONDO and VODACOM, both parties sent me SMS's saying the issue has been resolved. IT HAS NOT.</p> <p> </p> <p>The purpose of my complaint originally was to cancel my contract with MONDO/VODACOM. they tried to block me, referring me to the Terms and Conditions. I then requested the Terms and Conditions and proceeded to cancel the contract accordingly. It has now been almost 3 weeks, and they still have not cancelled the modem.</p>

0
Replies (2)
Vodacom
Vodacom's reply15 Oct 2016, 07:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

EL
Elmen L's update20 Oct 2016, 13:12
Reviewer Update

Good afternoon Vodacom

Still no reply by a consultant.