1 reviews | Active since Jan 2012
Trying to Cancel a service - Vodacom ignores me
<p>Since my last Review regarding MONDO and VODACOM, both parties sent me SMS's saying the issue has been resolved. IT HAS NOT.</p> <p> </p> <p>The purpose of my complaint originally was to cancel my contract with MONDO/VODACOM. they tried to block me, referring me to the Terms and Conditions. I then requested the Terms and Conditions and proceeded to cancel the contract accordingly. It has now been almost 3 weeks, and they still have not cancelled the modem.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good afternoon Vodacom
Still no reply by a consultant.
Good afternoon Vodacom
Still no reply by a consultant.
