1 reviews | Active since Mar 2009
Trying to cancel a contract proving impossible
<p>So how difficult is it to cancel a contract with Vodacom on my word it is probably the hardest thing to do, asking me questions when i took a bond ------ I have 3 properties which i pay for i really can not remember when i took out the property just bye the way it has SWEET NOTHING to do with Vodacom what i have or who i am married to...... if i want make a add on to my account Vodacom is very keen on it - no problem there is the normal security questions WHY because you can make money by charging HIGH rates now that I want to cancel you want to come with your STUPID questions - I am busy i dont have time to go into a Vodacom store. Even when i wanted to register my voice as my password the agent on the other side told me o it takes some time for the voice recognition to pull through WHY O WHY do you then transfer me to a consultant only to be told phone back later. Your service is up to.......... just out of curiosity how do you screen your telephone agents I got to speak to a person the other day who sounded like she just was not intrested in my issues ----- IT IS PROBABLY the worst call centre I HAD to deal with. O and just so you know if Hello Peter gave me option of NO STARS i would have chosen LESS then NO STARS!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
