AS
Amanda S

1 reviews | Active since Feb 2011

05 Aug 2015, 19:41

Trying for 7 months to sort out account - NO LUCK!

Had ***** on my account in January, took Vodacom WEEKS to sort out. In this period I had no data to use. Vodacom compensated me by adding the data back over a 3 month period. I had to remind them EVERY month to do this and there were days delays each time. Now I was told my account was in arrears by a month. Reason being that:: 1. They had wrong amounts on statement as they tried to fix the *****. 2. My credit card expired and they did not like before contacted me for updated number (BAD SERVICE). This was rectified and account was settled in full on 3 August. NONE of my 3 numbers (1 cellphone and 2 data contracts) have been activated yet and I REFUSE to wait days for this to be sorted AGAIN. Online account show I am in arrears with R0 (REALLY - R0 means that I am not in arrears - ask a grade 0!!). I expect Vodacom to fix their sloppy nonsense once and for all after 7 months of misery and bad service with you and I expect you to get it right first time in ONE day and to keep it right. You need to attend a customer 101 for dummies course - you are getting it horribly wrong and I am paying for this. The contact number below is to contact me on - you can see the 3 numbers on my acct.

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Replies (1)
Vodacom
Vodacom's reply06 Aug 2015, 09:15
Official
Hello wolmara,

Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.

A consultant will make contact with you in due course to assist with your query.

Kind regards,
Vodacom Consumer Website Team