1 reviews | Active since Feb 2011
Trying for 7 months to sort out account - NO LUCK!
Had ***** on my account in January, took Vodacom WEEKS to sort out. In this period I had no data to use. Vodacom compensated me by adding the data back over a 3 month period. I had to remind them EVERY month to do this and there were days delays each time. Now I was told my account was in arrears by a month. Reason being that:: 1. They had wrong amounts on statement as they tried to fix the *****. 2. My credit card expired and they did not like before contacted me for updated number (BAD SERVICE). This was rectified and account was settled in full on 3 August. NONE of my 3 numbers (1 cellphone and 2 data contracts) have been activated yet and I REFUSE to wait days for this to be sorted AGAIN. Online account show I am in arrears with R0 (REALLY - R0 means that I am not in arrears - ask a grade 0!!). I expect Vodacom to fix their sloppy nonsense once and for all after 7 months of misery and bad service with you and I expect you to get it right first time in ONE day and to keep it right. You need to attend a customer 101 for dummies course - you are getting it horribly wrong and I am paying for this. The contact number below is to contact me on - you can see the 3 numbers on my acct.
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
A consultant will make contact with you in due course to assist with your query.
Kind regards,
Vodacom Consumer Website Team
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
A consultant will make contact with you in due course to assist with your query.
Kind regards,
Vodacom Consumer Website Team
