JS
Jaco S

1 reviews | Active since Oct 2015

03 Feb 2017, 09:08

Try to upgrade with no result Try to Upgrade in store but cant

<p>I tried to upgrade through the phone and They prommised to deliver. I had to travel and cancelled it on the deadline they promised. I went into vodacomshop and tried to upgrade there and they cant help me because the call centre I phoned cant take the status of pending activation status. Phoned them about 4 time and they keep transfering me and Kingley and a few other promised me someone will phone me or they "send an email" but I assume that Vodacom doesnt have staff of they dont know what their staff are doing. Vodacom in my opinion has no sense of customer service if they have customer service at all.</p>

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Replies (1)
Vodacom
Vodacom's reply03 Feb 2017, 11:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team