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Pieterse L
1 reviews | Active since Oct 2021
27 Oct 2021, 08:15
Try and Cancell a Vodacom contract
How difficult do this Large Telecom bully makes it for a customer to end a contract? You have a app on your phone - but no option to stop contract anywhere? You call a call-center and after the 3rd try they stop the contract. After one year you are listed on ITC for outstanding monies - while they have an mandate with the Debit order on your bank account to deduct monies, have your number and you e-mail, but never sent the customer any notice of outstanding amounts.
After this - I am cancelling 3 more contracts. Vodacom will not keep me as a hostage customer.
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Vodacom's replyOfficial
27 Oct 2021, 08:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Oct 2021, 08:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Pieterse L's updateReviewer Update
27 Oct 2021, 08:58Please explain to your customers why you are allowed to do everything on the app or at a Vodacom store EXCEPT cancelling a contract????
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Pieterse L's update27 Oct 2021, 08:58
Reviewer Update
Please explain to your customers why you are allowed to do everything on the app or at a Vodacom store EXCEPT cancelling a contract????