PC
Philip C

1 reviews | Active since Sept 2020

07 Oct 2020, 16:26

Try and cancel a Homemark and Vodacom thieving contract. I DARE YOU

Vodacom and Homemark is the biggest ******* in the country of South Africa. If you are considering taking a contract with either of these companies, you need to know the facts. In the first place, once they have you signed you become null and void as far as customer service is concerned. You are only a monthly payment to them to be deducted monthly.. Nothing more. (and I challenge anyone who dealt with Vodacom to prove me wrong). Secondly, try and cancel your contract for what ever reason. It will cost you more than the contract itself (test them if you will). Thirdly (and this is the best one) I personally went in to VodaWorld (in Midrand) to speak to a consultant on site. They could not help me! The Answer they gave me:"We cannot help because your a client of Homemark." Even-though I pay Vodacom every month, they cannot help me????? Who is my service provider then? Fourthly: This conversation happened between myself and a retention agent on 07 Oct 2020 at about 16:00 and I quote:"You cannot take on Vodacom because it is a big company and you are not." All calls recorded??? In short: never ever do business with Vodacom or Homemark ever. PS: Vodacom - do not phone phone me or have an agent contact me. I AM DONE WITH YOU

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Replies (1)
Vodacom
Vodacom's reply08 Oct 2020, 07:43
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team