1 reviews | Active since Jan 2017
Truthfulness questioned when submitting a query
<p>I got a notification that my data was about to deplete when my data was off. When I turned it on, it depleted but this did not make sense as it was only two days since I had bought data. I bought another 15 megabytes which depleted in a minute. In calling Vodacom, I explained the matter to them and asked what was going on. The call centre agent kept emphasising that what I was telling her may not have been true everytime I told her what was going on or reiterated a point. She kept telling me that there was nothing she could do because my data was online all night when I kept telling her that this was not true, my data was turned on at 9:01 a.m and depleted thereafter. The manager later confirmed that my data was indeed off all night.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
