KN
Khanyisile N

1 reviews | Active since Jan 2017

24 Jan 2017, 10:10

Truthfulness questioned when submitting a query

<p>I got a notification that my data was about to deplete when my data was off. When I turned it on, it depleted but this did not make sense as it was only two days since I had bought data. I bought another 15 megabytes which depleted in a minute. In calling Vodacom, I explained the matter to them and asked what was going on. The call centre agent kept emphasising that what I was telling her may not have been true everytime I told her what was going on or reiterated a point. She kept telling me that there was nothing she could do because my data was online all night when I kept telling her that this was not true, my data was turned on at 9:01 a.m and depleted thereafter. The manager later confirmed that my data was indeed off all night.</p>

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Replies (1)
Vodacom
Vodacom's reply24 Jan 2017, 12:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,