TRULY DISGUSTED VODACOM CUSTOMER!!!

I signed a 24 month laptop contract with Vodacom (the store at The Pavilion Shopping Centre in Durban). I walked into the store in December last year, informing them that my contract would be coming to an end and they had to ensure this was cancelled so no further premium were deducted. They advised me that they only sold 36 month Laptop contracts. I showed them the original signed copy of the contract I signed, which clearly stated 24 months. They mentioned that they would send a request to Head office to query this and have this cancelled. TO DATE nobody at Vodacom has even made an attempt at escalating this or getting to the root of this issue - my debits have still been going off and I cannot stop them at the bank. This morning, I receive an sms showing that a DOUBLE DEBIT was taken from my account. be it the call centre or the store, the service or rather lack of service from Vodacom has been appalling. I have been extremely patient and nobody is taking this seriously. I have been following up, phoning the call centre, emailing and even walked into the store.

Coming from a customer servicing background, I am really disappointed and horrified at the way this entire case has been handled.