Truly disappointed

To whom it may concern.

I'm truly disappointed in the service that I got from your branch at Langeberg Mall, Mossel Bay.

I went there to take out my first phone contract. The lady was very eager to help me with everything. She asked me if I wanted to add insurance to my premium for R29,99 a month. I agreed and told her that I will be using another sim in my vodacom device. She said it's fine and make notes of the insurance paper. I signed all the documentations and left the shop.

So on the 1 October an amount of R152,81 is deducted from my account for the insurance. I immediately phone the branch and speak the same consultant. She tell me then that she will do a service request of something like that to determine why it was deducted from my account, because according to their system the insurance wasn't added because I will be using another service provider in my phone. Nobody told me this on the day that they tried to sell the insurance premium to me.

Now almost 2 months later, I got now reply or any correspondence from them and still nobody can tell me what happened and why that amount was deducted from my account. As everyone told me it was clearly a mistake from the insurance company's admin team.

Could you assist me in any matter, as no one seems able to help me? However I managed to cancel the premium in the meanwhile, but still got no refund or anything.