Trouble with Vodacom

<p>So we have been a loyal customer of Vodacom for many years and in Feb 2017 we received an invoice from Vodacom for the contract we have, and on the invoice they charge us for a second nr as well, that does not belong to us, so we kept an eye on this nr to see if it will appear again on the next invoice and so it did. Ever since Feb they have been charging us for an extra nr that is not register on our name. </p> <p>We have done the police clearance in April and requested Vodacom for all the moneys to be refunded. Until now nothing has been done to remove this nr off the account or to refund all the moneys and we are still being billed, we have been phoning Vodacom back and forth every week trying to find out what is happening to this situation and all they can say is "it’s with the Forensics department" i have to phone them but they never answer.</p> <p>I have also been told that This problem have been escalated to the cancelation department and that no one have been assigned to the query as yet, this was 21 June when i spoke to a Warin.</p> <p>The contract is due for an upgrade but we can’t upgrade until this situation is resolved and the nr is cancelled. I am really getting frustrated with this as we have been struggling with Vodacom for 5 months now, we are starting to think if we should consider another provider.</p>