Trouble porting old number bad customer service

<p>App**** for a new contract, asked for number to be ported to new sim card which was not done now they want to collect my new Samsung S7 edge and I must re-apply for a new contract to be able to do the porting? That sounds fishy and *********? Why should you retract my phone for sim swop? please get back to me as soon as possible because your call centre gives pathetic service!!!</p>