MM
Michele M
1 reviews | Active since Apr 2021
24 Jul 2025, 15:38
TROUBLE PORTING NUMBER
I have sent two requests to Vodacom to port my number to MTN.
The first request was sent on the 18th July 2025 and the second request on the 21st July 2025.
It is now, almost 7 days since my first request and nothing has been done.
Since this is a pre-paid phone and I don't owe Vodacom any money for this line - please can you provide a valid reason for and on what legal basis my request is being denied? As Vodacom has not communicated anything to me as to why they would refuse the porting request.
I tried to email customer care, but nobody works in this department anymore and this has been handed over to Tobi, a chatbot, who only wants to sell products and doesn't understand a simple question.
Please contact me to explain why my request is being refused.
Thank you
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
25 Jul 2025, 07:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Jul 2025, 07:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Jul 2025, 13:59 Hi Michelle,
Thanks for taking our call.
As discussed, we can confirm that no port-out requests have been found for your number .
We hope this information has been helpful and brings some clarity.
Kind regards,
Vodacom Consumer Website Team
Thanks for taking our call.
As discussed, we can confirm that no port-out requests have been found for your number .
We hope this information has been helpful and brings some clarity.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Jul 2025, 13:59
Official
Hi Michelle,
Thanks for taking our call.
As discussed, we can confirm that no port-out requests have been found for your number .
We hope this information has been helpful and brings some clarity.
Kind regards,
Vodacom Consumer Website Team
Thanks for taking our call.
As discussed, we can confirm that no port-out requests have been found for your number .
We hope this information has been helpful and brings some clarity.
Kind regards,
Vodacom Consumer Website Team
Best regards,