Trouble experience

I am very disgusted with Vodacom..I have been a customer with them for almost 6 years now and just had the worst experience upgrade my contract.

I wanted to get a long awaited Christmas gift for my wife.... it's now the 5 of January 2020 almost a month and haven't received anything.

My journey upgrading started in November 2019 where I went into the Vodacom store in gateway umhlanga were I spoke to a representative by the name of neran I asked for the eye catching deal ( i7 HP laptop with additional equipment for R579 X 36) he then advised me to go to other partner stores such as Game , incredible connection to see if they had stock of the item as he doesn't have it in store .. he also went on to say that if they don't have it I should come back and place the order with him. I tried contacting him the next day from work to advise him that I have had no luck and wanted him to place an order.... But he kept on avoiding my calls as he was constantly on breaks..... Not believing this I went into the store and found Naren. He stated that he had placed the order and will call me when in arrives. I was abit suspicious as I wasn't given anything on record to say that the order was actually placed however I waited and still waiting for the call. On the 6th of December 2019 I realized that I was never getting a call from Naren and called the contact centre upgrades department and spoke to a lady by the name of Hilda who placed the order and promised that I should receive it by the following week as I advised her it was a Christmas gift I was happy. Little did I know my nightmare with solutions bytes in Randburg the outsourcing company to Vodacom has just only started. After the 11th of December I started to get a bit concerned as nothing was received so I called in to get an update.....I was past on from pillar to post after following the right options on the IVR only to end up receiving trouble news that my order has been placed under back order as there is no stock. I contacted them every 2 days there after to do follow ups I am received nothing but lies and attitude. My most recent call was on the 2nd of January 2020 I spoke to petunia(this agents shouldn't be working in a call centre - Vodacom if you value your customers you should get ride of her as I wouldn't want other customers going through the same experience that I had) to was very rude... Demand to speak to a manager. I was then passed on to tercuos who stated that the order was still under back order but he will notify me on Monday the 6th of January 2020 has he is awaiting an update on stock(follow up call to be done Today the 5th of January I got an SMS from Vodacom saying that a VAS update has been made to my account so I call in and spoke to a customer service agent who helped with my query....just when she was about to end the call I asked one last question that was for an update on my upgrade the next couple of words from her mouth to me was very disturbing.IT HAS BEEN CANCELLED. I wanted to know why which she couldn't explained she transferred me to the upgrades them who stated that the order was cancelled and we would need to redo the order. So I asked for the same order to be placed the lady went on to say she would not be able to do the same order and stated that I know have to wait for a call from the agent that placed the order to help me.

I have n words to describe the anger and frustration I feel. Please can Vodacom as a company look into training solutions bytes agents on how to value customers if not many customers will leave.

Can I also get someone from Vodacom to help me get my HP i7 laptop.... I will leave you guys to handle this complaint in way which fits the company best

My name is sirish Rubbinunan and cell phone number is ********** My ID number is **********083

To whom it may concern Sirish