Trouble cancelling a product - I was misled

<p>I received a call on 26 August 2016 regarding an additional product on my existing Vodacom account - I asked very specifically if it is a new contact and if it is going to cost me anything extra per month and the caller rep**** NO to both the questions. But that was not the truth because it is a new number and yes it does cost me additional R 227.19 per month.</p> <p>We were away on holiday when RAM delivered the parcel. The contract was activated on my account on 1 September 2017 and the first payment went off my bank account.</p> <p>I contacted Vodacom on 13 October 2016 and spoke to Zama to complain about the caller misleading me and I wanted to cancel the contract immediately. Apparently I couldn't do that because two weeks passed in which I was allowed to cancel. I was misled in the initial conversation and up unto today I am not getting any feedback from Vodacom. I asked to listen and get a copy of the telephone conversation but that also didn't happen up to today. At first Zama told me I cannot get a copy of the conversation - what is the purpose of a recording if it doesn't protect both parties but obviously it is only for the protection of Vodacom. Apparently I can listen to it but that also did not happen. I phoned again on 18 October 2016 to follow up and I spoke to Linda but still no feedback.</p> <p>I phoned again on 11 January 2017 and spoke to Sipiwe and he confirmed that a dispute was lodged but he could not give me any feedback.</p> <p>I phoned again on 14 February 2017 and Mpho told me that according to the teamleader Mahle the company phoned me and gave me feedback and told me my request for cancellation was denied. I never received a call, nor did I get the opportunity to listen to the initial conversation or feedback regarding this issue - if I got feedback why would I phone again today to find out what is happening and why I cannot cancel this contract?</p> <p>Mpho told me I have to hang up because the teamleader (Tebogo or Mahle) is going to call me immediately from his office, it is 10h38......</p> <p>I am still waiting....... it is now 12h25 and I did not get a call from either of the teamleaders.</p>