Triple Deduction

i have requested my refund re a triple decuction on my Vodacom account on the 05.01.2015. i know there was thousands of clients but i was told my refund will tahe 48hours to resolve it has been 3weeks now and no one at Vodacom has come back to me regarding my complaint. they even suspended my cell phone. please i need to speak to someone regarding this matter of the triple deduction and suspention of my account. the account was at least unblocked but i still have not yet get any feedback. if you call on the 082 111 number to put in your cell number it give you a total different number as to what you typed on your phone. can someone please assist.