triple debits not refunded 2 weeks later!

I have never been more appalled at Vodacom's customer care than I am today.<br> They actually TRIPLE debited my account on the 31st of January and promised all of SA that would be resolved by the end of the first week of January.<br> All of ass excluding me it seems.<br> now, instead of paying me back my money, since I have been calling daily with no real assistance from anyone, they tell me I must go to the bank and reverse payments. <br> WHY/<br> WHY CANT THE PEOPLE WHO STOLE MONEY FROM MY ACCOUNT JUST PAY IT BACK?<br> WHY MUST I LEAVE WORK NOW AND GO QUE AT THE BANK TO FIX THEIR PROBLEM?<br> WHY MUST MY CHILD NOT REGISTER AT SCHOOL BECAUSE THEY TOOK HER SCHOOL DEPOSIT?<br> WHY MUST I PAY FOR DEBITS BOUNCING ON MY ACCOUNT BECAUSE THEY TOOK MY MONEY?<br> <br> MOST IMPORTANTLY THOUGH, WHY CAN I NOT SPEAK TO THEIR ACCOUNTS DEPARTMENT DIRECTLY? WHY MUST I SPEAK TO CALL CENTRE PEOPLE WHO KEEP LOGGING **** AND NEVER GETTING BACK TO ME?<br> <br> WHY are you like this Vodacom?<br> WHY?