triple debit in 10 days

<p>Good day</p> <p>Let me make this very clear upfront I am extremely ****ed of at vodacom customer service. I have ordered a contract for my husband birthday on the 27 may 2016. Phone only got delivered on june 7th 2016. I initially spoke to lynette fron the online team she failed to mention that there was a connection fee and that call id is also a chargeable feature. Anyway I activated the phone on the 11 or 12th june 2016. R296 was debited from my account on 13th june R199 was the contract price and R97 was a connection fee which lynette didn’t mention think she just wanted to make the sale and not give correct information to me. on the 17june 2016 R296 was debited again that money was supposed to go for my lights I called customer service I was transferred from one department to another for an hour eventually I cut the call my husband phoned again and one female consultant helped us log a request. Unfortunately I heard nothing as vodacom is clearly *********** in investingating the issue which clearly shows on their system that I was debited incorrectly. Yesterday I was debited again R296 now vodacom owes me R592. Which I want before the 27 june2016. This is negligence on vodacoms side and incompetence. Its very unlikely I will want to stay with vodacom after this incident.i also deal with clients day in and day out as per consumer protection actwe do not mislead our clients. We service our clients and help them effieciently did not expect such Pathetic service from a number one leading cell phone network!</p> <p> </p>