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vmasekela V

1 reviews | Active since Dec 2016

07 Oct 2021, 08:22

Triple charged by Vodacom for 1 month in one day.

I phoned a consultant at vodacom after i phoned to ask why they did not deduct the money from my account for my cellphone contract cause there was money in my account.Ialso made mention that I want my debit date to change to the 7th that was in September2021, reason being I'm retrenched and I'm getting my unemployment from the 4th of every month.I called the your office I mentioned to her the amount stated on my Sms I got from Vodacom .She was rude and to think I'm the one who called.I DID NOT GIVE AUTHORITY TO DEDUCT R442.94 I'm unemployed 57 years of age and already paid R230.00 yesterday.She has caused me grieve inconvenience cause I'm unemployed and have children to feed.I feel ****** and bul**** by this girl.Who is going to be responsible for the bank charges due to the ************ and *********** behaviour of the girl who helped me.HOE CAN I BE BLUNTLY ****** OF MY LITTLE MONEY Meaning I paid 3 times in one month I now have to compromise my health by not having sufficient money to purchase medication for me and family Please Vodacom intervene in my desperate plea for Justice. I have the S M S of how much I had to pay. Disciplinary action must be instituted against the lady who did this. I'm waiting for a swift response about my money.

Thanking you in anticipation . Yours truly.

Vernon.Madupi ***

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Replies (1)
Vodacom
Vodacom's reply07 Oct 2021, 11:15
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team