triple charged 2 months in a row

<p>i took out an iphone contract for R250 which caps the calls and data to ensure i never get charged more than the R250. however, in August i was debited R892.70! i called customer service and was assured the amount would be refunded. No refund! now in September i get debited R637.50 and still no refund!!!</p> <p> </p> <p>i called customer service yesterday, was litterally transfered 7 times! i was then furious wanting to speak to a manager when i was sent back to customer service - the manager, Lucky was no help at all! not sure what you're doing there Lucky?! after spending about 45min on the line, i was promised some from the 'solutions dept' would call me back in 30min..... well its been more than 24hrs and no luck.</p> <p> </p> <p>what a pathetic customer service you have vodacom!!!!</p>