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Anon R

1 reviews | Active since Jun 2014

24 Nov 2020, 00:32

Tried cancelling contract and being billed extra

I have a data contract with vodacom, taken out in Nov 2018. I called vodacom in September 2020 to cancel my contract when the term was up, which i thought would be the end of October 2020,i was told to only call in October as the contract was expiring at the end of November, i did so in advance as to give 30 days notice, i was told to call only in November, and the last payment would be in December 2020. My billing amount for the past 2 years was R280.87 (excl tax), my current bill for Nov 2020 is R342.96 (excl tax). This means that my contract should have ended in October 2020,but i was misinformed by vodacom, who instead of cancelling my contract, kept asking me to upgrade or migrate or take on another contract offering less data and was also told not to worry, as if i keep the contract the billing price would remain the same... And According to Vodacoms Terms and conditions this states it aswell on there site... "11. After the initial 24 months contract period, the contract will continue on a month-to-month basis at the price the contract was signed up for. This price will be applicable until the contract is terminated or the customer upgrades to another contract.".... So in the process of me trying to cancel my contract, knowing vodacoms terms and conditions, i get sidelined by there call center and on top of it am now being billed extra for the coming month.

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Replies (3)
Vodacom
Vodacom's reply24 Nov 2020, 06:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
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Anon R's update02 Dec 2020, 07:37
Reviewer Update
Thank you for your reply and for cancelling the contract as requested, i called the help line regarding the bikking amount,wwas told it would be discounted to the normal price and received a message confirming it aswell, but today the debit order went off with the incorrect billing amount, would appreciate the refund done asap.
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Anon R's update02 Dec 2020, 07:39
Reviewer Update
*billing amount