JA
John A

1 reviews | Active since Feb 2014

04 Mar 2017, 11:52

Tried cancelling contact twice, too no avail

<p>I went to Vodacom shop Cape Gate to cancel my contract, they said they will do it, then I see further deduction on my bank statement.</p> <p> </p> <p>I then phoned Vodacom ********** , and had the phone put down on me, by their call centre agent, this utterly rude.</p> <p>I was at no time rude with the call centre agent.</p> <p> </p> <p>My money is good enough, now after having useless service, I am still treated poorly.</p>

0
Replies (1)
Vodacom
Vodacom's reply05 Mar 2017, 07:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team