1 reviews | Active since Jan 2017

18 Jan 2017, 13:54

Tricking your clients

<p>I have been trying for days to transfer data bundles/airtime to my tablet. My cell is my primary number. The Vodacom app is ALWAYS either under construction or experiencing "technical difficulties". It's amazing that when one performs the same function but buying data cash...there's no problem. Or the cheeky app tells you that cannot transfer more than 80% of your balance? It's my money, my data, all my own devices but I can't use it as I please? My bet is that Vodacom is forcing us to buy more airtime in cash whilst they keep our paid contract airtime hostage! The app is wonderful when it works but that is truly a rare occurrence.</p>

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Replies (1)
Vodacom
Vodacom's reply18 Jan 2017, 14:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,