******* into renewing my contract by being promised a R1500 Pick n Pay voucher and 9 Months later I am still following up on the matter!

Last year(2021 August) I renewed my cellphone contract and was promised a Pick n Pay voucher worth R1500 and till today I haven't gotten it. To date (the last follow-up was today 3 June 2022) I have followed up and have been issued with 7 reference numbers and have called in at least 11 times also having spoken to some of the people more than once. Listed below are the reference and the some of the name of the people I have spoken to who keep telling me that the matter has been ESCALATED: ***...*** (Patric)...***...***...*** (Siphiwo)...*** (Salomi) and the last one today ***. And I have also spoken to a Somia who did not issue me with a reference number.

Honestly, this is frustrating as I was supposed to have been sent the Voucher in September 2021 already but instead I keep being a issued these useless reference numbers that clearly DONT MEAN ANYTHING.

I am really disappointed in Vodacom and their counterparts as I have been a loyal customer and certainly don't deserve to be treated this way. I currently have 2 contracts with Vodacom where I am paying R600, with the one contract being over a 36-month period.