******* INTO NEW UPGRADED PACKAGE

I Have been ******* into a new package which was upgrade under false pretenses. My contracts was due to be upgraded or i could end it, so the consultant at vodacom came forward with a excellent package according to her, of which i explained that i will sign up for this contract unless if my monthly installment is going to be less. So she worked it out for me and whalaaa she said i will pay half of what i normally paid. NOW IM PAYING WAY MORE, IVE LOGGED A DISPUTE NUMEROUS TIMES AND AFTER 2 DAYS I WILL RECIEVE A SMS STATING THE ISSUE HAS BEEN RESOLVED BUT IS NOT. IM AM VERY UNHAPPY WITH THIS SERVICE, MY DEBIT WENT OFF TODAY AND I FEEL LIKE REVERSING THE PAYMENT UNTIL I GET ANSWERS.