sN
simangele N

1 reviews | Active since Jan 2018

18 Sept 2018, 12:19

******* in to upgrading

Hi A customer agent called me at 11:02 am ,asking if I want to upgrade or not .I told him I will be cancelling .All of a sudden I get sms saying I have upgraded and my courier will be arriving soon .That guy just ******* me and that is ***** ,please can he be dealt with .He called with private number on my 076 787 ... number .These people have our account details ,how can we trust them if they are doing such behavior .

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Replies (2)
Vodacom
Vodacom's reply18 Sept 2018, 12:24
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Sept 2018, 11:53
Official

Dear Simangele

We have assisted in resolving your query. We apologize for the inconvenience and the service experienced.

Have a great day further

Vodacom Consumer Website Team